How to add additional baggage with Philippine Airlines

September 8, 2013 · 7 comments

additional baggage with PAL, excess baggage PAL

When travelling locally in the Philippines, like going to Palawan from Manila, I almost always take Philippine airlines (PAL) flight except when they are fully booked on my preferred travel dates. They are not paying me with this commendation but like everyone will say, PAL have the best service, the seats are more spacious and they provide water and a tiny portion of snack, about one tablespoon. That’s better than Cebu Pacific and Zest air who do not give anything at all even if you paid the same price for the same destination.

Anyway, I was booking for a domestic flight for my mum with Philippine Airlines (PAL) but stopped when I couldn’t find an option to add additional baggage. They only allow 10 kg check-in and 7kg of hand-carried bag. This means any additional baggage you carry will cost Php 150 per kilo. Disappointed over this fact, I went to check Cebu Pacific which allows additional baggage on booking but I am not a big fan of them and their price is much higher than PAL which I find ridiculous because compared to PAL they are trailing behind service and reputation-wise. So I asked Mr I-know-it-all Google how to add baggage with PAL and this is what I found out.

PAL and PAL Express websites and baggage allowances

PAL and PAL Express have different websites, thanks to Google for the information. Formerly known as sister companies and now have merged, these two seemingly separate entities allow booking for the same local destination in their separate websites. However, booking with PAL at philippineairlines.com will not give an option to add additional baggage. So if you are carrying more than 10 kg check-in baggage, make sure to book with PAL Express website at flypalexpress.com. Any additional bag or excess weight can be paid in advance while booking and 4 hours after booking. Here is the list of the fees from PAL Express website.

PAL prepaid baggage fees

Small bag 15 kg — Php200

Standard bag 20kg — Php350

Large Bag 30kg — Php 65o

Extra Large 45 kg  – Php 1250

Sports Equipment — as low as Php 1000 per passenger per flight

PAL Customer Care is rubbish

I can rave about the comfort of PAL airbuses but sadly, their customer service sucks. Last year when I went home to Palawan I made the silly mistake of booking my flight thru philippineairlines.com. Despite my asking information about the excess baggage from a frequent-flier friend, I didn’t find the link nor the information about the “other website”. So I made an overseas call to their customer care and was told that PAL does not allow prepaid excess baggage. Probably implying that I have to pay at the check-in counter, he didn’t give any other information. Surprisingly, a lot of PAL customers are let down by their  lousy, substandard customer care. Too bad. They should be axed for their rude and unpleasant behaviour.

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I love to try new things as long as they don't involve risk. When I was a little girl I did dream of traveling around the world but taking in consideration that because of poverty, it was just a pure fantasy. I was aware of the fact that I was too far away from achieving it. Nevertheless, I contented myself reading books about places and learning about geography. Well, look who's seeing the world now?

{ 6 comments… read them below or add one }

carolyn s chua April 3, 2014 at 1:14 pm

I wish 2 purchase addl check in baggage for passengers Ms Carolyn S Chua/Ms Cindy Louise S Chua for flt PR 0909 17 Apr 2014 Mnl-Bcd for P200.

Is my request possible? I would appreciate if u cld reply soonest.

Thank u.

Reply

Jem April 5, 2014 at 9:36 pm

Hi Carolyn, have you made the booking yet? You can only purchase the additional baggage while booking and up to four hours afterwards. After that, it’s not possible to do it online anymore. But you can have the excess baggage sent as cargo a few hours before you check in. I hope this helps. I just don’t know how much it costs because I haven’t done it myself. I have only seen my friends do it while flying together and I didn’t bother to ask. I will let you know as soon as I find out.

Reply

Jem November 12, 2013 at 4:41 pm

I think it’s too late unless you ask your agency if they could do something. One thing you could try is ipacargo mo na lang sa PAL when you check in. I’ve seen people do it at the airport mismo. It’s not as cheap as a prepaid additional baggage but it won’t be as expensive as per kilo additional baggage. It’s your next best bet. Good luck and may God send his traveling mercy with you.

Reply

raisa February 17, 2014 at 3:32 pm

Hi Jem,

as u said meron nagpapa cargo sa pal at airport mismo u mean sa counter din ba where ur ticket to be check for check in? or ibang counter xa.

thanks

Reply

Jem February 18, 2014 at 9:03 pm

Hi Raisa,

It’s a different counter. You can do it a few hours before you check in. I don’t know where exactly but I knew about it because 2 of my friends did it. Just ask at the airport.
God bless!

Reply

Janen November 11, 2013 at 1:41 pm

Inquire ko lang sana… Any idea if possible pa magadd ng prepaid excess baggage sa case ko?
From agency kc ung ticket ko.. PAL MNLA TO SG
LUGGAGE 20kg and handcarry 7kg
Possible ba magadd up add ng addition baggage?
How?
What will i do?
Please help me…
Tomorrow n kc flight ko ang sobrang excess baggage na ako…

Hope to hear from you
THANK YOU…

Reply

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