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How to add additional baggage with Philippine Airlines


Note: Ever since I wrote this post, PAL have have made so many changes and updated their rules and regulations. If you have any inquiry, the best way to contact them is via Twitter @flyPAL.

When travelling locally in the Philippines like going to Palawan from Manila, I almost always take Philippine airlines (PAL) flight except when they are fully booked on my preferred travel dates. They are not paying me with this commendation but like everyone else will say, PAL have the best service, the seats are more spacious and they provide water and a tiny portion of snack, about one tablespoon. That’s better than Cebu Pacific and Zest air who do not give anything at all even if you have paid the same price for the same destination.

Anyway, I was booking for a domestic flight for my mum with Philippine Airlines (PAL) but stopped when I couldn’t find an option to add additional baggage. They only allow 10 kg check-in and 7kg of hand-carried bag. This means any additional baggage you carry will cost Php 150 per kilo. Disappointed over this fact, I went to check Cebu Pacific which allows additional baggage on booking but I am not a big fan of them and their price is much higher than PAL which I find ridiculous because compared to PAL they are trailing behind service and reputation-wise. So I asked Mr I-know-it-all Google how to add baggage with PAL and this is what I found out.

PAL baggage allowance

PAL and PAL Express have different websites, thanks to Google for the information. Formerly known as sister companies and now have merged, these two seemingly separate entities allow booking for the same local destination in their separate websites. However, booking with PAL at philippineairlines.com will not give an option to add additional baggage. So if you are carrying more than 10 kg check-in baggage, make sure to book with PAL Express website at flypalexpress.com. Any additional bag or excess weight can be paid in advance while booking and 4 hours after booking. Here is the list of the fees from PAL Express website.

PAL prepaid baggage fees

Small bag 15 kg — Php200

Standard bag 20kg — Php350

Large Bag 30kg — Php 65o

Extra Large 45 kg  — Php 1250

Sports Equipment — as low as Php 1000 per passenger per flight

PAL Customer Care is rubbish

I can rave about the comfort of PAL airbuses but sadly, their customer service sucks. Last year when I went home to Palawan I made the silly mistake of booking my flight thru philippineairlines.com. Despite my asking information about the excess baggage from a frequent-flier friend, I didn’t find the link nor the information about the “other website”. So I made an overseas call to their customer care and was told that PAL does not allow prepaid excess baggage. Probably implying that I have to pay at the check-in counter, he didn’t give any other information. Surprisingly, a lot of PAL customers are let down by their  lousy, substandard customer care. Too bad. Those customer representatives should be axed for their rude and unpleasant behavior.

Update: Sending excess baggage as Cargo (added on Nov 8, 2014)

Excess baggage sent as cargo with PAL is PHP50.00 per kilo and there is no limit. This is three times cheaper than paying at the counter which is PHP150.00 per kilo. Although they have a cargo option, PAL staff are not telling their customers about this. My reliable source advised not to even ask them because they are not helpful.

Best Way to Contact PAL

So far, the best way to contact PAL regarding any inquiry is via Twitter @flyPAL.



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About the author: Jem loves to try new things–as long as they don’t involve risks. As a little girl, she used to daydream travelling around the world, but taking in consideration that because of poverty, it was just a pure fantasy. She was aware of the fact that it was an ambitious dream. Nevertheless, she contented herself reading books about places and learning about geography. Well, look who’s globe-trotting now!



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12 comments… be the first to comment or add yours

  • Michelle Oct 14, 2014

    Hi, I was looking for answer about excess baggage in Philippine airlines and were able to scan your blog. It’s very informative. I am wondering if somehow you knew about the breakdown of luggage I can have if I pay 45kg as excess in Pal online booking? Could I have 2 luggages equivalent to 40?

    • Jem Oct 15, 2014

      Hi Michelle,
      Sorry for this delayed reply. I don’t remember anymore if you could prepay two luggage because I haven’t booked with PAL lately. That means I haven’t been home. But anyway, if you can’t prepay your two luggage, then have the other one sent as cargo. It’s PHP 50.00 per kilo and there is no limit but you must do it within a limited period of time. I just don’t know how many hours before flight. If you can’t book it with PAL cargo then have it sent with another airline, say Cebu Pacific. I hope that answers your question.

  • Janette pantua Sep 14, 2014

    Unreliable, not safe , they will ask everything about your credit card information, it is a big risk on a cardholder, nowadays there are lots of fraud cases about credit card being clone,hacked etc…how can they be so sure that they can safeguard all informations about cardholder information details,.
    Pwede naman nila gawin to help their client avail prepaid baggage allowance thru their system and pay upon check in, instead of using ” creditcard” only..
    There are a lot of choices how many kilograms would you want to avail, so kung excess pa rin, they will just honor what’s in the system and pay for the remaining excess, if there’s any excess..kesa wala silang magawa sayang ang technology..

    • Jem Sep 14, 2014

      Well, I suppose it’s the same thing when you are buying a ticket online. You have to give them your credit card details, right?

  • liza May 9, 2014


    I would like to purchase the PREPAID BAGGAGE via ONLINE. Please send me the LINK.


    • Jem May 10, 2014

      Hi Liza, you can do that when you are booking your flight on PAL express website.

  • carolyn s chua Apr 3, 2014

    I wish 2 purchase addl check in baggage for passengers Ms Carolyn S Chua/Ms Cindy Louise S Chua for flt PR 0909 17 Apr 2014 Mnl-Bcd for P200.

    Is my request possible? I would appreciate if u cld reply soonest.

    Thank u.

    • Jem Apr 5, 2014

      Hi Carolyn, have you made the booking yet? You can only purchase the additional baggage while booking and up to four hours afterwards. After that, it’s not possible to do it online anymore. But you can have the excess baggage sent as cargo a few hours before you check in. I hope this helps. I just don’t know how much it costs because I haven’t done it myself. I have only seen my friends do it while flying together and I didn’t bother to ask. I will let you know as soon as I find out.

  • Jem Nov 12, 2013

    I think it’s too late unless you ask your agency if they could do something. One thing you could try is ipacargo mo na lang sa PAL when you check in. I’ve seen people do it at the airport mismo. It’s not as cheap as a prepaid additional baggage but it won’t be as expensive as per kilo additional baggage. It’s your next best bet. Good luck and may God send his traveling mercy with you.

    • raisa Feb 17, 2014

      Hi Jem,

      as u said meron nagpapa cargo sa pal at airport mismo u mean sa counter din ba where ur ticket to be check for check in? or ibang counter xa.


      • Jem Feb 18, 2014

        Hi Raisa,

        It’s a different counter. You can do it a few hours before you check in. I don’t know where exactly but I knew about it because 2 of my friends did it. Just ask at the airport.
        God bless!

  • Janen Nov 11, 2013

    Inquire ko lang sana… Any idea if possible pa magadd ng prepaid excess baggage sa case ko?
    From agency kc ung ticket ko.. PAL MNLA TO SG
    LUGGAGE 20kg and handcarry 7kg
    Possible ba magadd up add ng addition baggage?
    What will i do?
    Please help me…
    Tomorrow n kc flight ko ang sobrang excess baggage na ako…

    Hope to hear from you

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