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How to add additional baggage with Philippine Airlines


how to add additional luggage with PALNote: Ever since I wrote this post, PAL have have made so many changes and updated their rules and regulations. If you have any inquiry, the best way to contact them is via Twitter @flyPAL.

When travelling locally in the Philippines like going to Palawan from Manila, I almost always take Philippine airlines (PAL) flight except when they are fully booked on my preferred travel dates. They are not paying me with this commendation but like everyone else will say, PAL have the best service, the seats are more spacious and they provide water and a tiny portion of snack, about one tablespoon. That’s better than Cebu Pacific and Zest air who do not give anything at all even if you have paid the same price for the same destination.

Anyway, I was booking for a domestic flight for my mum with Philippine Airlines (PAL) but stopped when I couldn’t find an option to add additional baggage. They only allow 10 kg check-in and 7kg of hand-carried bag. This means any additional baggage you carry will cost Php 150 per kilo. Disappointed over this fact, I went to check Cebu Pacific which allows additional baggage on booking but I am not a big fan of them and their price is much higher than PAL which I find ridiculous because compared to PAL they are trailing behind service and reputation-wise. So I asked Mr I-know-it-all Google how to add baggage with PAL and this is what I found out.

PAL baggage allowance

PAL and PAL Express have different websites, thanks to Google for the information. Formerly known as sister companies and now have merged, these two seemingly separate entities allow booking for the same local destination in their separate websites. However, booking with PAL at philippineairlines.com will not give an option to add additional baggage. So if you are carrying more than 10 kg check-in baggage, make sure to book with PAL Express website at flypalexpress.com. Any additional bag or excess weight can be paid in advance while booking and 4 hours after booking. Here is the list of the fees from PAL Express website.

PAL prepaid baggage fees

Small bag 15 kg — Php200

Standard bag 20kg — Php350

Large Bag 30kg — Php 65o

Extra Large 45 kg  — Php 1250

Sports Equipment — as low as Php 1000 per passenger per flight

PAL Customer Care is rubbish

I can rave about the comfort of PAL airbuses but sadly, their customer service sucks. Last year when I went home to Palawan I made the silly mistake of booking my flight thru philippineairlines.com. Despite my asking information about the excess baggage from a frequent-flier friend, I didn’t find the link nor the information about the “other website”. So I made an overseas call to their customer care and was told that PAL does not allow prepaid excess baggage. Probably implying that I have to pay at the check-in counter, he didn’t give any other information. Surprisingly, a lot of PAL customers are let down by their  lousy, substandard customer care. Too bad. Those customer representatives should be axed for their rude and unpleasant behavior.

Update: Sending excess baggage as Cargo (added on Nov 8, 2014)

Excess baggage sent as cargo with PAL is PHP50.00 per kilo and there is no limit. This is three times cheaper than paying at the counter which is PHP150.00 per kilo. Although they have a cargo option, PAL staff are not telling their customers about this. My reliable source advised not to even ask them because they are not helpful.

Best Way to Contact PAL

So far, the best way to contact PAL regarding any inquiry is via Twitter @flyPAL.



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About the author: Jem loves to try new things–as long as they don’t involve risks. She has an unquenchable thirst for adventure and she loves crafting real stories of people and places she encounters on her trips.

  • ruby Jul 28, 2016

    hello po anu po dapat gawin pag nag excess aku nh 5kilos sa language ko,30kilos lang kasi ang pina book ng amu ko here in Hong Kong to bukidnon my dagdag bayad po ba aku sa manila to bukidnon at dito sa hk. pag nagkataon thank you po

    • Jemina Sentina Jul 29, 2016

      Don sa Pinas ka na magpacargo. Pagdating mo sa Centennial airport ask mo kung saan ang pa cargo. May extra bayad yon pero mura lang. Nandyan sa taas ang rate, hanapin mo lang.

  • Suraida macabangen Mar 25, 2016

    Hello po.. ask lng po..
    Maya na ang flight ko papuntang cotabato 9:15 am.. pwedi po ba mag pa add ng baggage? Paano po?
    Maraming salamat

    • Jemina Sentina Mar 26, 2016

      Hi Suraida, tanong ka lang sa information desk. Wag sa PAL checkin desk.

  • Andrew Fores Mar 17, 2016

    I want to add baggage to my trip back to phillipines can you pls help me ? My no 09276885152

    • Jemina Sentina Mar 17, 2016

      This is only available for domestic flights. Just go to the information desk at the Centennial airport and ask them how to send a cargo.

  • Sage Mar 2, 2016

    Hi,My son and I will be flying from Sydney to Hanoi. We have about 20kg excess baggage. Could you please provide us the extra cost we will have to pay for it?And moreover, could you please be kind to let us know if we had better make two pieces of 30kg or three pieces of 20kg? Thank you very much in advance for your help. We wish you A VERY HAPPY NEW YEAR 2016. Best regards,Stephanie and son.

    • Jemina Sentina Mar 2, 2016

      The prepaid excess baggage is only available in local flights (within Philippines). With international flights I don’t have a clue. Best to contact them via Twitter.

  • Gerlie Jan 8, 2016

    Tanong lang po, i’m going to lagindingan airport this coming 2nd week of Jan.from manila. 53 kls ang luggage’s ko. Magkano ang babayaran ko sa 43 kls extra.

    • Jemina Sentina Jan 13, 2016

      Hi Gerlie, sorry for this late reply. I guess it’s too late to answer your question now. But I think I posted the information in the article. I hope you had it sorted.


  • jejomar diocena Dec 5, 2015

    hi po pwedi po ba mag ask. kasi uwi ko january 5 2016 san available po ba ito ang additional lagguage doon din sa pag dating ko . salamat

  • yanyan Nov 26, 2015

    halo po pwede b magtanong sa naia terminal 3 po ba nasa loob po ba ung sinasabi nyong cargo at dadating rn ba yon kasabay ng flight q or mghihintay pa aq ng ilang araw…salamat po..mghhntay po aq sa rply mo…

    • Jemina Sentina Dec 27, 2015

      Same place where you check in but ask them at the Information Desk.

  • Maricar antonio Sep 22, 2015

    hello po. Ask ko lang po kung pwede ako magextra luggage ng tatlo weighing 20 kilos each going to us. Thank you. God bless.

    • Jemina Sentina Sep 25, 2015

      Hi Maricar, you need to contact PAL directly via Twitter @flyPAL.

      • jejomar diocena Dec 5, 2015

        hi maam jem.
        doon po ba sa pag dating ko sa airport pwedi hu kumuha ng additional lagguage.
        kasi ticket ko naka online eh .

        • Jemina Sentina Dec 27, 2015

          Hello Jejomar,

          Sorry for this late reply. I was on a holiday kasi eh. Yes, you can ask them at the Information Desk, not at any PAL check in counters, where to send your luggage as cargo.

  • Randy A. Jul 12, 2015

    Good day..
    Jem im here now in Qatar, gusto ko dyan na mismo sa airport ako kukuha ng aking ticket going to cebu..kasi ang bakasyon ko ngayon August 01, 2015..possible na diritso nalang ako puntahan agad ang PAL information desk para matulungan nila ako…
    Thanks again….Randy

  • Randy A. Jul 10, 2015

    Good day Jem..
    Thanks sa info. Reply mo..by the way tanong kulang kung available pa ba yung PAL PREPAID BAGGAGE FEES? Kasi tingin ko mas maka mura pa ako diyan..thanks..Randy

    • Jemina Sentina Jul 11, 2015

      How did you get your ticket? If you bought it online, you should be able to add prepaid baggage up to 4 hours before your flight and you must have done it before you check in online or print your ticket.

  • Randy A. Jul 7, 2015

    Jem…good day..
    Im going vacation this coming August 1, worry Lang ako dahil sa baggage ko na 40kg, plano ko sana padala sa PAL Cargo, totoo ba yung 50pesos prkg? Saan po ba ako mag bayad, sa counter mismo ng pal ticking or ibang counter?

    • Jemina Sentina Jul 8, 2015

      Hi Randy, domestic flight yes, that’s true. Never actually did it myself but a friend of mine does it all the time and we fly together. That’s how I learned about it. It’s not at the check-in counter. Don’t make the mistake of asking the check-in teller because you might get a smug or unhelpful one. You should ask from the Information desk at the airport where you are departing.

  • Rolly Jul 3, 2015

    Hi, just want to ask if I can still avail the additional lagguage that I purchase in my previous ticket which is I didn’t use it because they re booked my ticket on 6th of July..

    • Jemina Sentina Jul 4, 2015

      Hi Rolly, sorry I can’t answer for PAL. You can contact them through twitter @flyPAL and you will get a quicker reply and the help you need.

  • Michelle Oct 14, 2014

    Hi, I was looking for answer about excess baggage in Philippine airlines and were able to scan your blog. It’s very informative. I am wondering if somehow you knew about the breakdown of luggage I can have if I pay 45kg as excess in Pal online booking? Could I have 2 luggages equivalent to 40?

    • Jem Oct 15, 2014

      Hi Michelle,
      Sorry for this delayed reply. I don’t remember anymore if you could prepay two luggage because I haven’t booked with PAL lately. That means I haven’t been home. But anyway, if you can’t prepay your two luggage, then have the other one sent as cargo. It’s PHP 50.00 per kilo and there is no limit but you must do it within a limited period of time. I just don’t know how many hours before flight. If you can’t book it with PAL cargo then have it sent with another airline, say Cebu Pacific. I hope that answers your question.

  • Janette pantua Sep 14, 2014

    Unreliable, not safe , they will ask everything about your credit card information, it is a big risk on a cardholder, nowadays there are lots of fraud cases about credit card being clone,hacked etc…how can they be so sure that they can safeguard all informations about cardholder information details,.
    Pwede naman nila gawin to help their client avail prepaid baggage allowance thru their system and pay upon check in, instead of using ” creditcard” only..
    There are a lot of choices how many kilograms would you want to avail, so kung excess pa rin, they will just honor what’s in the system and pay for the remaining excess, if there’s any excess..kesa wala silang magawa sayang ang technology..

    • Jem Sep 14, 2014

      Well, I suppose it’s the same thing when you are buying a ticket online. You have to give them your credit card details, right?

  • liza May 9, 2014


    I would like to purchase the PREPAID BAGGAGE via ONLINE. Please send me the LINK.


    • Jem May 10, 2014

      Hi Liza, you can do that when you are booking your flight on PAL express website.

  • carolyn s chua Apr 3, 2014

    I wish 2 purchase addl check in baggage for passengers Ms Carolyn S Chua/Ms Cindy Louise S Chua for flt PR 0909 17 Apr 2014 Mnl-Bcd for P200.

    Is my request possible? I would appreciate if u cld reply soonest.

    Thank u.

    • Jem Apr 5, 2014

      Hi Carolyn, have you made the booking yet? You can only purchase the additional baggage while booking and up to four hours afterwards. After that, it’s not possible to do it online anymore. But you can have the excess baggage sent as cargo a few hours before you check in. I hope this helps. I just don’t know how much it costs because I haven’t done it myself. I have only seen my friends do it while flying together and I didn’t bother to ask. I will let you know as soon as I find out.

  • Jem Nov 12, 2013

    I think it’s too late unless you ask your agency if they could do something. One thing you could try is ipacargo mo na lang sa PAL when you check in. I’ve seen people do it at the airport mismo. It’s not as cheap as a prepaid additional baggage but it won’t be as expensive as per kilo additional baggage. It’s your next best bet. Good luck and may God send his traveling mercy with you.

    • raisa Feb 17, 2014

      Hi Jem,

      as u said meron nagpapa cargo sa pal at airport mismo u mean sa counter din ba where ur ticket to be check for check in? or ibang counter xa.


      • Jem Feb 18, 2014

        Hi Raisa,

        It’s a different counter. You can do it a few hours before you check in. I don’t know where exactly but I knew about it because 2 of my friends did it. Just ask at the airport.
        God bless!

  • Janen Nov 11, 2013

    Inquire ko lang sana… Any idea if possible pa magadd ng prepaid excess baggage sa case ko?
    From agency kc ung ticket ko.. PAL MNLA TO SG
    LUGGAGE 20kg and handcarry 7kg
    Possible ba magadd up add ng addition baggage?
    What will i do?
    Please help me…
    Tomorrow n kc flight ko ang sobrang excess baggage na ako…

    Hope to hear from you

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